The ones wearing your branded T-shirts, driving your trucks, and representing your name on job sites. They're either building your reputation, or chipping away at it.
You're wearing 1,000 hats and what used to work just doesn’t anymore.
There's a lot we've outgrown in the industry but it's hard to keep up with the changes.
Customers have different needs. Communication is off. Turnover is high. Safety gets sidelined because someone “knows better.” You’re frustrated with people not listening, not working together, and not showing up the way you need.
You’re not alone, and it’s not all on you.
But it does start with you.